Terms & Conditions of Sale
1. Application
These Terms and Conditions apply to all sales of goods by Promocan Ltd (“Promocan”), whether placed via the Promocan website or through manual trade quotations, to the exclusion of any other terms that the buyer may seek to apply.
Any quotation issued by Promocan is valid for 30 days from the date of issue unless withdrawn earlier. Each order placed by the buyer constitutes an offer to purchase goods subject to these Terms, which is accepted only when Promocan confirms the order or despatches the goods.
No variation to these Terms shall be binding unless agreed in writing by an authorised representative of Promocan.
2. Product Description
The description of the goods is as set out on the Promocan website or in Promocan’s written quotation. Images, photographs and descriptive content are provided for illustrative purposes only and do not form part of a contract.
All goods supplied are standard, unbranded products unless otherwise expressly agreed in writing.
3. Delivery
Promocan delivers orders to UK mainland addresses only. All website and trade orders are shipped via UPS.
Non-personalised, stock items are normally despatched within 3 working days of order confirmation and payment, unless otherwise stated at the time of order.
Delivery takes place when the goods are delivered to the buyer’s nominated address. While Promocan will use reasonable endeavours to meet stated despatch times, delivery dates are estimates and time shall not be of the essence.
The buyer is responsible for providing accurate delivery information. Promocan shall not be liable for delays or non-delivery resulting from incorrect or incomplete address details.
4. Risk and Title
Risk in the goods passes to the buyer upon delivery.
Title to the goods shall not pass to the buyer until Promocan has received full payment of all sums due in respect of the goods and any other outstanding amounts owed by the buyer.
Until title passes, Promocan reserves the right to recover the goods if the buyer becomes insolvent or otherwise fails to meet its obligations.
5. Price
Prices are as stated on the Promocan website or in the relevant quotation and are exclusive of VAT and delivery charges unless expressly stated otherwise.
Promocan reserves the right to amend prices at any time prior to order acceptance.
6. Payment
Payment must be made in full at the time of order unless alternative terms have been agreed in writing.
Promocan reserves the right to suspend or cancel orders in the event of late or non-payment.
7. Returns & Refunds
Buyers may return non-faulty, non-used goods within 30 days of receipt, provided the goods are returned in their original condition and packaging.
Returns must be authorised in advance. The buyer is responsible for return shipping costs unless the goods are faulty or supplied in error.
Refunds will be issued to the original payment method once returned goods have been inspected and approved.
8. Faulty or Damaged Goods
The buyer must notify Promocan of any faulty or damaged goods within a reasonable time of delivery and, where possible, within 7 days.
Promocan reserves the right to inspect the goods and, at its discretion, offer a replacement, repair or refund. This constitutes the buyer’s sole remedy for faulty goods.
9. Limitation of Liability
Promocan’s total liability in respect of any claim shall be limited to the price paid for the goods giving rise to the claim.
Promocan shall not be liable for any indirect, incidental or consequential loss, including loss of profit or business interruption.
10. Force Majeure
Promocan shall not be liable for failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, industrial action, transport disruption or supplier failure.
11. Governing Law
These Terms and Conditions are governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
12. Communications
All communications relating to orders should be made in writing to Promocan Ltd via the contact details provided on the website.