Questions & Answers
This page answers some of the most common questions about Promocan products, materials, delivery and returns. If you need further clarification, please contact us.
PRODUCTS & MATERIALS
What shape tin can products do you supply?
All Promocan products are manufactured from round food can formats. We do not supply beverage cans, or square, rectangular or irregular-shaped cans.
What are your tin cans made from?
Our products are manufactured from tinplate or tin-free steel, the same materials used for commercial food cans. We do not supply aluminium or stainless steel cans.
Where are your products made?
We source brand new cans from established UK can-making factories and process them into finished products at our premises in West Sussex.
Are your tins new or recycled?
All tins supplied by Promocan are brand new and unused. They may contain recycled steel content, but they have never been used for food or other purposes.
USE & CARE
Can I wash the tins?
Yes. Plain tins can be washed easily. Please dry thoroughly immediately after washing and avoid storing in damp environments.
Can the tins be recycled?
Yes. Steel food cans are infinitely recyclable through standard UK household and commercial recycling streams.
DELIVERY
Where do you deliver?
Website orders are delivered to the UK mainland only.
Which courier do you use?
All website orders are shipped using UPS.
How long does delivery take?
Orders are normally despatched within 3 working days. Delivery is typically next working day after despatch, subject to location.
Do you offer same-day or guaranteed next-day delivery?
We do not offer guaranteed next-day or same-day delivery as a standard service.
RETURNS
What is your returns policy?
Non-branded products may be returned within 30 days of receipt, provided they are unused and in original condition. Returns should be sent back at your cost using a tracked or signed-for service.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 14 days of delivery with proof of purchase and clear photographs of the damage. We will arrange a replacement or agree a refund where appropriate.
If you have a specific application or requirement not covered above, please contact us and we’ll be happy to advise.