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DELIVERY....

Despatch:

Non-personalised cans are despatched within 2 working days of your order and payment.

Personalised cans are despatched within 10 working days of receiving your order, payment and print ready artwork.  Delivery:

The cost of delivery is calculated by weight at checkout. The majority of orders are sent by DPD Local courier on a next working day service (Monday to Friday), with prices starting at £6.50 plus VAT.  Delivery to the Isle of Wight, Scottish Highlands and Northern Ireland is a 2 day courier service, with prices starting at £21.00 plus VAT.

Delivery to the Isle of Man, Scottish Islands and Channel Islands is a 2 day courier service starting at £22.50 plus VAT.

Large orders are palletised and sent by a national pallet service. 

To ensure a trouble free delivery, please give a phone number for the delivery address when placing your order.


Tracking:

Please give an email address or mobile phone number when placing your order. For courier deliveries, you will receive a message by email or text from DPD Local advising you of a 1 hour delivery window, with the option to change the delivery. For Palletforce deliveries, Promocan will email or text you tracking information.


Overseas Delivery:

Please call us on 01903 331266 if you would like a quotation for delivery overseas. We can offer competitive prices for courier delivery to any country.


Returns Policy

In the unlikely event that you receive any damaged items, please send proof of purchase and pictures of the damage to enquiries@promocan.co.uk within 14 days of the date of despatch. We will at our discretion either send free replacements for the damaged items or agree a partial refund with you.

Non-branded products in original condition can be returned for a refund if you send us a proof of purchase and request a returns authorisation within 14 days of receiving the goods. You should return the goods at your cost within 14 days of contacting us, in the original packaging and using a signed for delivery service. The refund will be made to the original payment source within 14 days. Refunds after the 14 day grace period are at our discretion and are subject to a 20% restocking charge.

Branded or personalised products are custom made to order using your artwork and are not returnable unless faulty. If you require a physical proof of your order before going ahead, please ask us for pricing.